Do not wear lotions on the day of your pole class and leave your jewelry at home. Lotions make you and the pole slippery and dangerous.

When participating in pole fitness, you are only expected to do what you are comfortable with. Our instructors will guide and provide the necessary instructions in order for you to safely perform and improve your fitness at each designated level of activity - these should be followed carefully. If you enroll in a level that is not suitable for your level of fitness, you will be directed to move into a level where you can participate safely and have an enjoyable experience.

It is common for you to get some bruises (aka 'pole kisses') early on in pole fitness due to the nature of the moves however, your body eventually adjusts.

All students are expected to practice cleaning protocols by using the alcohol and individual cloths provided to wipe your pole before, during and after your practice. Please wipe down your yoga mat with the yoga mat cleaning spray provided for proper wipe down.

For the safety of our community, we lock the front door 10 minutes after the scheduled class time has begun. 10 minutes is the cut-off time to join a class as warm-up is required for your safety: late arrivals = no entry. The front door will be open with 15 minutes of class time remaining to welcome the following class. Please note these changes and time your arrival to and from the studio accordingly.

Please arrive ready to participate, with minimal personal belongings other than a water bottle and your own yoga mat (not required/provided). Feel free to bring your own towel if you use the yoga mats provided & note the yoga mat cleaning spray provided for proper wipe down after use.

Please remember to take off your jewelry before class as the hard metal will scratch the pole and could damage your jewelry. We are not liable if you lose your belongings while in the studio.

Do not wear any lotions on the day of your pole class and leave your jewelry at home. Lotions make you and the pole slippery and dangerous.

For Series 1-2: Please wear clothing that you are most comfortable in, i.e. yoga pants, shorts, tights, tank tops or any fitness top. Kneepads are useful for floor work.

For Series 3-10: Shorts/tights and fitness tops/sports bras are highly recommended. Upper series classes involve more advanced moves to be performed and therefore require you to stick to the pole and to have the proper amount of skin exposure. In order for skin to grip the pole, pole dancers should have their legs, arms and stomach exposed. Like any sport, advancement in skill level requires proper attire in order to perform a move safely.

We at PFK expect and enforce a level or professionalism and respect when it comes to behaviour and attire choice. We will not allow a move to be performed if the clothing exposes one to risk, or will we tolerate clothing that does not cover appropriate body parts, i.e. no bikinis, string tops, etc.

Due to class capacity and pole availability, it is recommended that you register in advance in order to secure your spot/pole in the class. Further, this will help us know if we have our required number of people to run the class (5+). If there are less than the required number to run a class, it will be cancelled and those registered will receive an email notification about the cancellation. Unregistered drop-ins will be welcomed depending on pole availability. Please early cancel through your account if you can't make it, in order to give your spot to someone on the waitlist.

Memberships require a minimum 30-day notice for cancellation or subject to suspension fee of $50. If a membership suspension is necessary (i.e. injury, relocating), a suspension fee of $25 is required.

On registering for a 6-week enrolment class, you are guaranteed your spot in every class each week. Since this is holding a space for you, we do not offer transfers or refunds once the enrolment is purchased. Please consider this before booking.

We do not offer transfers (make-up class) for no show to session classes.

Drop-in classes may only be applied to drop-in classes, not session classes. Session classes can only be applied to session classes.

With 24-hour notice, prior to your drop-in class start time, we can reschedule a drop-in class of your choosing (space and schedule permitting). Once you are scheduled into your drop-in class, any additional cancellations or changes will not be permitted.

We promote/announce and allow 1st priority/early bird registration into workshops for Pole Fitness Kingston members (for 2 days). Then open registration to all.

Cancellation & Rescheduling Policy

We require at least 24 hours notice for any cancellations or rescheduling of private lessons.

Cancellations made less than 24 hours before your scheduled session will be charged in full. This policy allows us to respect the time of our instructors and ensure availability for all students.

We do not allow make-up classes for the 6-week session enrolments (unless injury or illness w. supporting documents). With six-week enrolments your spot is guaranteed in each week and therefore your spot cannot be given to another student in your absence. Series classes are not transferable for use in any single drop-in class. Sessions pause at the end of year for holidays.

A minimum of students is required to start a 6-week session. Sessions are made up of programed and progressive classes and therefore, are not offered as single drop-in classes. Students must attend a minimum of 4 series classes in a session in order to graduate and progress safely to the next level. On registering for a 6-week session, you are guaranteed your spot in every class each week for the full six-weeks. Therefore, we do not offer transfers (make-up) classes or refunds for no show to session classes.

For drop-ins/one-time classes, if you early cancel through your Mindbody account or send an email before 9PM the day before the class, you will be early cancelled out of the class. That class credit will remain in your account for use at a later date. Drop-in classes are not transferable for use in series (6-week session) classes.

Meditate, stretch, read a book, browse your phone or even take a nap as the salt particles penetrate deep within your respiratory system and become absorbed in your skin.

Wear whatever you’re comfortable in. If coming in for a skin condition, expose this area as much as possible.

We provide towels & you are welcome to use our shower after.

It is a common misconception that the time to try salt therapy is while you are actively sick. However, the best time to seek salt therapy is when you are healthy and using salt therapy for chronic illness or preventative treatment.

If you suspect that either you or your child are actively sick (or running a fever), please call to reschedule the appointment. Our ongoing goal is to maintain an environment of health and wellness.

If you are a smoker, please refrain from smoking prior to entering the sauna. The main reason we do not allow guests actively smelling of smoke is for our clients who have respiratory issues, like asthma, COPD or cystic fibrosis.

Halotherapy should be avoided if you are running a fever, spitting up blood, or have any of the following: active tuberculosis, cardiac insufficiency, COPD in its third stage, bleed, alcohol or drug use, unstable hypertension, and acute stages of respiratory disease.

No recording of instructors during class. We encourage recording yourself only after the instruction and lesson has been completed and/or during breaks. Please ask permission of anyone within your image/video if they are comfortable with being shown before proceeding.

Yes! If you want more time on the pole and want to register in another class, check out the schedule to see what is available.

We offer student & military pricing on our class series - see our pricing page for details.

*Students must show their Student ID on arrival at the studio.

*Note that we are understanding that Military members may be called on duty, thus we will allow Active Duty Cancellations or Holds on classes or memberships purchased by military members and a balance will be held in your account for use on your safe return.

Full payment is required in order to reserve your spot in a class. We reserve the right to delay or cancel a class if a class does not have enough registrations to run. If your class is cancelled due to lack of enrollment and we cannot get you into a class that fits your schedule, a full refund will be given.

Classes: Within 1 week of the class &/or after the class has begun, no refund will be given. Before 1 week of the start of your class, a refund minus a cancellation fee of $20.00 will be charged if paid by credit card. If paid by cash or debit a credit will be added to your account as credit towards a future class.

Memberships: Memberships require a minimum 30-day notice for cancellation or subject to suspension fee of $50. If a membership suspension is necessary (i.e. injury, relocating), a suspension fee of $25 is required.

Workshops: All workshops are non-refundable - all sales are final.

Parties: On booking your party, a $100 non-refundable non-transferable deposit is required a minimum of 2 weeks in advance to reserve your date and time. The deposit will be held until the day of your party and the full cost of the party will be charged on your arrival to the studio.

All Other Studio Purchases: All sales are final. We do not offer refunds or exchanges on any other purchases from our store, products or gift certificates.

Methods of Payment Accepted: We accept Visa, MasterCard, Interac/Debit and cash.

We have zero tolerance for COVID/illness symptoms. Be considerate of others' health. We ask that you refrain from coming to the studio if you have been in contact with someone who has shown symptoms related to any illness, and/or if you are feeling unwell, for your own safety as well as for the safety of our students and staff.

Yes, the studio is insured.

Please wear fitted athletic clothing that allows you to move comfortably while protecting your skin from the fabric and hoop.

For your safety and comfort, we recommend:

• Leggings or fitted athletic pants that cover the backs of your knees.

• A fitted T-shirt, long-sleeve shirt, or athletic top that covers your waist and underarms to help prevent fabric burns.

• Clothing without zippers, buttons, rhinestones, or other metal accessories that could damage the equipment.

• Long hair tied back.

Please remove all jewelry before class and avoid wearing lotions or body oils on the day of your class, as they can make the equipment slippery and unsafe.

Bare feet are recommended for most classes unless your instructor advises otherwise.